FAQs
frequently asked questions
There are three options for ordering Active Ice products:
- Call our office at 1 (877) 979-2393
- Email your purchase order to orders@activeice.com
- Start a chat with us on the website
A: Our products are not made with natural rubber latex.
A: All gel ingredients are non-toxic, but not intended for consumption.
A: The standard guideline for cold therapy is 15-20 minutes every hour, but please consult your physician for individualized instructions.
A: Our inserts are designed to stay cold for up to two hours.
A: Yes. We recommend warming the pack using a hot bath since microwaves and cause hot spots and degrade the integrity of the materials.