FAQs

Q: How can I order?

There are three options for ordering Active Ice products:

  1. Call our office at 1 (877) 979-2393
  2. Email your purchase order to orders@activeice.com
  3. Start a chat with us on the website

Q: Does the product contain latex?

A: Our products are not made with natural rubber latex.

Q: Are gel ingredients toxic?

A: All gel ingredients are non-toxic, but not intended for consumption.

Q: How long should I leave the wrap on?

A: The standard guideline for cold therapy is 15-20 minutes every hour, but please consult your physician for individualized instructions.

Q: How long will the gel pack insert stay cold?

A: Our inserts are designed to stay cold for up to two hours.

Q: Can Active Ice gel packs be used for heat therapy?

A: Yes. We recommend warming the pack using a hot bath since microwaves and cause hot spots and degrade the integrity of the materials.

Q: Are Active Ice products washable?

A: Yes. Gel pack inserts can be cleaned with mild soap and water or a disinfecting wipe. The cloth wrap is machine washable on delicate cycle. Air dry only.

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